You will begin to receive renewal notices 28 days before your hosting account expires. This will continue until the day of expiry. At this point your account will be suspended.
Following the next 7 days your account will be entirely removed from our servers.
Please ensure you always keep your email address up to date with us, otherwise you will not receive the renewal reminder.
The Site Builder purchase is a annual fee, of course you are not forced to renew the service if you do not wish to do so. We will send out your renewal email prior to expiry of your services.
Your service will not auto-renew upon its due date, if you do not wish to renew, simply select the cancel option within the renewal email to stop further renewal reminders.
You will not lose time by renewing early, and so you may also select the renew now option to renew via a different card.
If you later choose to renew your account after it has expired, then the renewal will start from the date that renewal was actually due, not the date of renewal.
It is advised to renew your services prior to the day that your service expires, otherwise if for some reason you do not renew on that day then your service will be deleted the next day!
If you later decide that you wish to purchase the Site Builder again, then there is no way to import your current site back into the Site Builder.
Please ensure you always keep your email address up to date with us, otherwise you will not receive renewal reminders.
We are not able to telephone you back in relation to support for your account or sales questions.
You should always submit a ticket via our eSupport or speak to us on Live Support in order to contact us.
Further emails will also be received periodically, and will also be copied to info@yourdomainname.
Any domain name not renewed by the expiry date will be suspended, and all email and web related services will cease to operate at this time.