Your original hosting settings email will contain a link to the Hosting Upgrade page that will enable you to upgrade your account.
If you are unable to locate this email, simply contact Live Support or the Helpdesk and ask for a Hosting Upgrade link.
We may update any part of your domain owner details if your domain name is registered via UK-Cheapest. However if your domain name is a .uk type then you may only update the Registered Owner details via Nominet directly at www.nominet.org.uk
It is quite possible that you bought your domain name from another agent and then changed your domain nameservers to point your domain name to your hosting webspace with UK-Cheapest. In this case the domain name renewals will still be billed by the company that you registered your domain name with initially, and they will retain control of your domain.
If you transferred your domain name to us, then we will be able to update your domain directly, and will invoice renewals directly to you.
It is not possible to offer refunds on domain names, the registry currently does not allow domain names to be cancelled once registered.
Therefore your domain name is yours for as long as you registered or renewed it for.
For more information see this page:
https://www.uk-cheapest.co.uk/refunds.php
If you have any questions concerning refunds or order cancellations simply contact the HelpDesk.
If you have made an error in your actual domain name then it can not be cancelled unless we have been notified within 10 minutes of your order.
Domain Names can not be cancelled once registered, unfortunately the registrars do not allow this action to take place.