UKC

How can I delete files that are owned by Apache?

You have full control of all files within your webspace however if you use an application such as WordPress or Joomla to install templates, you will find that the files and directories created are owned by the Apache user.

This is not a problem in itself – until you try to delete the files and directories when clearing up unwanted downloads.

You will need to change the file permissions of the Apache files and directories to that of your FTP user and then proceed to delete them. If you have problems doing this, we can do this for you, contact the Helpdesk and ask for the Apache files and directories to be removed. Do tell us which directories you want us to delete though!

To permanently fix the problem, ask the Helpdesk to set your PHP to run as a FastCGI module (instead of Apache), this will prevent any further Apache ownership issues. This does not delete any existing Apache files. Running PHP as FastCGI has no other effect other than increased performance and better file ownership.

Categories FTP

My email is not working I cannot send/receive emails

Are you having problems sending or receiving email using your POP based email client such as Microsoft Outlook or Windows Mail?

Before the Helpdesk can investigate further, please use the following guide to resolve 99% of all email client problems.

We know you have already performed many checks but this guide will help identify the problem faster by ironing out the most common email client configuration problems.

Verifying basic domain email functionality using Webmail

  1. Do you get the Webmail login prompt when you go to http://webmail.yourdomain.co.uk? If not, there is a problem with your domain name, nameservers or hosting account. Contact the Helpdesk immediately.
  2. Have you setup a Mailbox? If not, go to Setting up your First Mailbox
  3. Can you send and receive email using Webmail? eg. webmail.yourdomain.co.uk? If not, double check your Mailbox username and password. If you cannot login it is a problem with your Username or Password.
  4. If you can send and receive email using your Mailbox with Webmail then we now know the problem is related to your email client eg: Microsoft Outlook or Windows Mail. Investigate further below.

Incoming mail problems using your email Client

Are you having problems receiving email? If you can receive email in Webmail but not in your Email Client then we know that the problem is related to one of the following:

  1. Verify your basic Email client setup using the Windows Mail set up guide.
  2. Your incoming mail server (POP server) is incorrect. It should be in the format: mail.yourdomain.co.uk
  3. Your mailbox name is wrong. It should be in the format: prefix@yourdomain.co.uk
  4. Your mailbox password is wrong. You need to use the same password as you would for webmail.
  5. You have SSL enabled in your email client, this has to be disabled/unchecked. (see here)
  6. If you are still stuck, contact the Helpdesk providing details such as your domain name, your mailbox name, your mailbox password and a copy of your Email Client account settings page.

Outgoing mail problems using your email Client

Are you having problems sending email? If you can send email in Webmail but not in your Email Client then we know that the problem is to do with the following:

  1. Verify your basic Email client setup using the Windows Mail setup guide.
  2. Your outgoing mail server (SMTP server) is incorrect. See SMTP Server Help for best server to use.
  3. Your POP mailbox name is wrong. It should be in the format: prefix@yourdomain.co.uk
  4. Your mailbox password is wrong. You need to use the same password as you would for webmail.
  5. You have SSL enabled in your email client, this has to be disabled/unchecked. (see here)
  6. Your IP address is blocked in the Spam lists. You will see this in the error message reported by your client. Plesk contact the Helpdesk with the exact error message so we can investigate further.

If you are still stuck, contact the Helpdesk providing details such as your domain name, your mailbox name, your mailbox password and a copy of your Email Client account settings and an exact copy of your error message.

See other related guides:

How do I upgrade to multi domain hosting?

If you currently have a hosting plan which was setup before the Multi-domain feature was offered contact the Helpdesk for a free upgrade.

The “Add Domain” and “Resource Management” features will be added to your account within 24 hours thus enabling Multi-domain features..

It is not possible to merge existing separate hosting accounts into a Multi-domain hosting plan. However, at the time your accounts are up for renewal, if you find they are not using many resources you could allow your package to expire and add then add domain to your Multi-domain account.

If your hosting plan is currently on our Ensim server range, then you might want to consider upgrading to our Plesk server range – the upgrade is free, see Upgrading to Plesk from Ensim FAQ entry.

How do I add another domain to my multi-domain hosting?

Your hosting account is originally set up with your primary domain name (as selected during the order process) allocated all resources.

If your hosting account supports multi-domain hosting, you can add additional hosted domains to your hosting account and simply share the resources of your primary domain thus hosting sevaral websites under one account.

Adding a domain to your hosting account does not register it, you still have to register the domain name using the normal process at the Domain Registration area.

If your hosting plan was purchased before March 2010, you may need to upgrade to Multi-domain hosting.

To host a new domain name using multi-domain hosting do the following:

    1. Log in to your Plesk Hosting Control Panel
    2. Click on “Domains”
    3. Click on “Create Domain”.
    4. Put a tick in “WWW” so that www.yournewdomain.co.uk is supported.
    5. Enter the domain name you wish to add.
    6. Select “Web Site Hosting” if you wish to host this domain as a separate web site.
    7. Enter a desired FTP username and password for this domain account.
    8. Hit “Next >>” to cotinue advanced set up of your domaine name.
    9. Under PHP support select “Run as FastCGI” and switch off “safe_mode”
    10. Under FastCGI Support ensure this box is ticked.
    11. Enable Web Statistics if required.
    12. Ensure that “Expiration date” is set to “Never Expires”

Finally you MUST change this new domain name servers (From the Domain Control Panel) to the same as your primary domain name. If you do not do this, your domain will not connect to your Hosting service. After changing the nameservers allow 24 hours for the DNS to fully propagate.

That’s all there is to it! If you have any problems simply contact the Helpdesk for further assistance,

How do I access mySql databases from a remote client?

It is possible to configure a database user in your Plesk control panel so that you may access your mySQL databases remotely – ie. directly from your home or office PC network.

By default, all remote access to mySQL is blocked by the firewall, this prevents your databases being hacked externally. Remote access can only be granted to a static IP address. If you have a dynamic IP address you need to contact your internet provider and request a static IP address, some providers charge for this service.

To enable remote access to a mySQL database

  1. Create a database (if not done so already)
  2. Create a database user that will be used for remote access
  3. Advise the Helpdesk of your Static IP address
  4. Allow 24 hours for the firewall to be updated
  5. Once enabled you will be able to connect using port 3306

That’s all there is to it! If you have any problems simply contact the Helpdesk for further assistance,