email

Getting BadMailFrom Error: Cannot Send Email

emailHave you triggered the BadMailFrom Spam Trigger?

If you are getting BadMailFrom message when trying to send email then one of the following has happened:
  1. You have sent a large number of emails from an account and the recipients have marked some of this email as SPAM
  2. Your account has been hacked and a spammer is sending emails from your account

The BadMailFrom filter stops SPAM before it gets ‘too’ serious. The filter is automatically removed after a short period of time. If the problem persists the lock will be in place for a longer period.

The recommended actions you should take are:

  • Ensure you are sending emails only to recipients that are expecting the email
  • If you are sending to a large number of recipients try spreading out the mailshot (over a number of hours or days)
  • If you did not send a quantity of outgoing mail then change your mailbox password straight away.
It is not possible for our Support Staff to reset the BadMailFrom trigger. Simply await it to reset. The trigger does not affect incoming mail.

Apple Mail Cannot Send Emails

emailSMTP Send Problems with Apple Mail

If you are having problems with Apple Mail SMTP using IMAP, ensure you are using the following settings:

Mail > Preferences > SMTP > Edit SMTP Server List > Advanced

Automatically detect and maintain account settings: No
Port: 587
Use SSL: No
Authentication: MD5 Challenge-Response
Allow insecure authentication: Yes

For more information: How to setup Apple Mail

Plesk 12 – Setting Up Your Email

How to Setup Email Services for your Web Site

Screen Shot 2015-06-03 at 12.28.22Your Web Hosting Service comes equipped with the very latest in email technology. It’s very easy to use if you use the RoundCube Webmail service as you do not need to configure or install anything.

However, many clients prefer to use their own local email client and for this reason we have created a number of setup guides for the most popular applications.

Microsoft Outlook

Microsoft Outlook Express

Mozilla Thunderbird

Apple Mail

Apple iPhone or iPad

Email Port Settings

Ports for IMAP, POP and SMTP Email Services

Port Numbers for our Email Services

There are a few different ports used for mail services. Depending on how you would like to connect (encrypted or unencrypted) will dictate which ports you should be using. Where possible, use SSL. Some older devices and email clients may need to use unencrypted.

POP3 Server – Incoming Messages

  • Non-Encrypted -> AUTH -> Port 110
  • Secure (SSL) -> SSL -> Port 995

SMTP Server – Outgoing Messages

  • Non-Encrypted -> AUTH -> Port 587
  • Secure (TLS) -> StartTLS -> Port 587
  • Secure (SSL) -> SSL -> Port 465

IMAP Server – Incoming and Outgoing

  • Non-Encrypted -> AUTH -> Port 143
  • Secure (SSL) -> SSL -> Port 993

How to: Setup Email using Microsoft Office Outlook

Access Email from Microsoft Office Outlook 2010

To set up Microsoft Office Outlook 2010:

  1. Open Microsoft Office Outlook 2010.
  2. Go to File > Info > Add Account.
  3. Select the checkbox Manually configure server settings or additional server types. Click Next.
  4. Select the Internet Email option and click Next.

  5. Specify the following:
    • Your name.
    • Your email address.
    • Account type. If you want to keep copies of messages on the server, select the IMAP option. If you do not want to keep any messages on the server, select the POP3 option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on email messages you receive, if SpamAssassin is enabled on the server.
    • Incoming mail server. Type your domain name. For example, example.com.
    • Outgoing mail server (SMTP). Type your domain name. For example, example.com.
    • User Name. Specify your full email address. Example: johndoe@example.com.
    • Password. Most likely, this password coincides with the password you use for logging in to Plesk.
    • Require logon using Secure Password Authentication (SPA). Leave this option cleared.

  6. Click More Settings, open the Outgoing Server tab and check My outgoing server (SMTP) requires authentication.

  7. Click Next.
  8. Click Finish.