Re: How we deal with SPAM for email forwarding
We have changed the way we deal with spam for all emails managed by our parked domain services. External services such as Google/Gmail, Hotmail, AOL are constantly tightening their incoming email requirements and so in an effort to minimise false positives further, we have applied the following features:
1) We have modified the score for Spam Assassin to eliminate false positives.
2) We have activated Spam Assassin for all emails. This includes incoming mail for mailboxes, out going mail for mail boxes and emails forwarded to external destinations.
3) Email determined to be SPAM by Spam Assassin is no longer quarantined but will continue to be forwarded (or delivered if you have a Mailbox) with the addition of the text “[SPAM]” added to the subject header.
4) The Spam Assassin headers will remain intact for all forwarded email. This will show the receiving mail server that we have already evaluated the email and marked the score. The receiving mail server may perform additional checks.
5) Google’s Gmail policy states that even if email arrives that they determine is spam, it will still be delivered as long as the text “SPAM” is included in the email subject header. See Best practices when forwarding to Gmail for more information.
6) These changes are only relevant to parked domain services (microlite1) and are not relevant to our Plesk hosting services.
If you see an email with [SPAM] in the subject header this just means that this MAY be spam, it is down to you to decide as it is impossible to know for sure on an automated basis. Other than the subject header change the email will be treated normally as with any other email. The modification of the subject header will ensure that all emails are delivered to your external services.
As always, if you have any questions do not hesitate to contact the support teams.