Custom Domain Email – Mailbox Support & Setup Guide

1. What is a Custom Domain Email Address / Mailbox?

Custom Domain Email Address (or mailbox) is an email account that uses your own website’s domain name instead of a generic email provider like Gmail or Yahoo. For example, instead of john.doe@gmail.com, you would have john.doe@yourdomain.co.uk.

This mailbox lets you send and receive emails using your custom domain, giving you greater control and professionalism.

How is this different from full email hosting?

A mailbox provided with your domain offers basic email capabilities, typically accessed via webmail or configured in email clients using POP or IMAP protocols. Full email hosting services usually provide additional features like calendars, contacts, advanced spam filtering, and larger storage limits.

Why use a domain email address?

  • Professionalism: Using a custom domain email looks more credible and trustworthy to your clients and contacts.
  • Branding: Every email you send promotes your brand and reinforces your online presence.
  • Control: You manage your email addresses and accounts, not a third-party free provider.
  • Customisation: Create personalised addresses like sales@yourdomain.co.uk or info@yourdomain.co.uk tailored to your business needs.

2. How to Get a Mailbox?

If you have a parked domain using our default nameservers, you’re eligible for a custom domain mailbox.

To get your mailbox:

  1. Log in to your Client Area.
  2. Navigate to Domains and select the domain name you want to use.
  3. In the sidebar menu, click on Custom Domain Email.
  4. Choose your desired mailbox product (Basic, Standard, or Pro).
  5. Follow the prompts to create your mailbox and set your mailbox name (prefix) and password.
  6. Once created, you can access your mailbox via Roundcube Webmail or configure it in your email client.

If you don’t see the option, ensure your domain is parked with our nameservers. Contact support if you need assistance.

3. How to Access Your Mailbox

You can access your custom domain mailbox in several convenient ways:

Using Roundcube Webmail

Access your mailbox directly from any web browser without needing to configure anything.

  • Webmail URL: https://webmail.ukc.uk
  • Enter your full email address (e.g., john.doe@yourdomain.co.uk) and password to log in.
  • Once logged in, you can send, receive, and manage your emails from anywhere with internet access.

Using Third-Party Email Clients

We recommend using Roundcube Webmail to send and receive emails through your mailbox, however, if you are up for the technical challenge then you might prefer to use unsupported desktop or mobile email applications like Microsoft Outlook, Thunderbird, or Apple Mail, you can configure them with the following settings:

  • Incoming Mail Server (IMAP): microlite1.com
    • Port: 993 (SSL/TLS)
  • Incoming Mail Server (POP3): microlite1.com
    • Port: 995 (SSL/TLS)
  • Outgoing Mail Server (SMTP): Use your Internet Service Provider’s SMTP server
  • Username: Your full mailbox name (e.g., john-doe-yourdomain-co-uk)
  • Password: Your mailbox password

Note: IMAP keeps your emails synced across all devices, while POP downloads emails to your device.

Mobile Access Tips

  • Use the built-in mail apps on your iPhone, Android, or tablet.
  • Enter the same server settings as above for IMAP or POP.
  • For quick access without setup, simply use Roundcube webmail via your mobile browser.

4. Setting or Resetting Your Mailbox Password

How to Change Your Mailbox Password

You can easily change your mailbox password anytime through your client area:

  1. Log in to your Client Area.
  2. Navigate to Domain Management and select your domain.
  3. Find the Mailbox or Custom Domain Email section.
  4. Use the provided option to set a new password for your mailbox.
  5. Save your changes – your new password will be effective immediately.

Password Requirements and Tips for Security

To keep your mailbox secure, your password must:

  • Be at least 8 characters long (maximum 16 characters).
  • Include at least one uppercase letter, one lowercase letter, and one number.
  • Not contain spaces or special invisible characters.
  • Avoid common or easily guessed passwords (e.g., “password123”).

Security Tips:

  • Use a unique password that you don’t use elsewhere.
  • Avoid using personal information like birthdays or names.
  • Change your password regularly to maintain security.

5. Mailbox Storage and Limits

Mailbox Sizes by Product Type

Each mailbox plan offers a different amount of storage to suit your needs:

  • Basic Mailbox: 1GB of storage – ideal for light email use.
  • Standard Mailbox: 5GB of storage with added spam protection – perfect for most small businesses.
  • Pro Mailbox: 10GB of storage with priority support – great for heavy email users and professionals.

What Happens If Your Mailbox Fills Up?

If your mailbox reaches its storage limit:

  • You may stop receiving new emails until you free up space by deleting old messages.
  • Some incoming emails might bounce back to the sender with a notification that your mailbox is full.
  • You will not be able to send emails until you free up space or upgrade your plan.

How to Upgrade Storage

If you find your mailbox storage isn’t enough:

  1. Log in to your Client Area.
  2. Navigate to your domain’s mailbox product.
  3. Choose an upgrade option to a higher storage plan.
  4. Complete the upgrade process – your storage will increase immediately or within a few minutes.
  5. Contact support if you need assistance with upgrading.

6. Spam Protection and Security

Spam Filtering with SpamAssassin

To help keep your mailbox clean and free from unwanted junk emails, we use SpamAssassin, a powerful spam filtering system running on our mail servers.

  • Incoming emails are automatically scanned and scored for spam-like characteristics.
  • Emails identified as spam are marked or moved to a spam/junk folder, helping you focus on important messages.

Malware Scanning with Maldet

In addition to spam filtering, we employ Maldet (Malware Detect) to scan all email attachments for malware and viruses.

  • Suspicious or harmful attachments are flagged or blocked to protect your device and data.

How to Report Spam or Phishing Emails

If you receive a suspicious email that bypasses the filters:

  • Do not open attachments or click links in the email.
  • Forward the email to our support team at abuse@uk-cheapest.co.uk with the subject “Spam/Phishing Report.”
  • Delete the email from your mailbox after reporting.

7. Configuring Email Forwarding

How to Forward Emails from Your Domain Email Address

If you have a parked domain using our default nameservers, you can easily forward emails sent to your domain’s aliases to any external mailbox of your choice. This is perfect if you want emails addressed to info@yourdomain.co.uk or sales@yourdomain.co.uk to be redirected to your main mailbox or another email account.

To set up email forwarding:

  1. Log in to your Client Area.
  2. Navigate to the domain management section for your parked domain.
  3. Locate the Email Forwarding section.
  4. Add or edit forwarding aliases by specifying the prefix (alias) and the destination email address.
  5. Save your changes – forwarding is typically active within minutes.

Limitations and Best Practices

  • There are no limits on the number of forwarding aliases you can create. Feel free to set up as many as you need.
  • Choose aliases carefully to minimise spam. Generic aliases like info or admin tend to attract more unsolicited mail.
  • Regularly review and update your forwarding rules to keep them relevant.
  • Forwarded emails depend on the external mailbox’s availability and configuration; ensure your destination mailbox is functioning correctly.

Free Website Design: How to Get Online Fast Without Spending a Penny

In today’s digital world, having a website is essential – whether you’re starting a small business, launching a side project, or simply showcasing your portfolio. But many people hesitate to build a website because they think it will be expensive or complicated. The good news? Free website design is now easier than ever.

What Does “Free Website Design” Really Mean?

Free website design means you can create and launch a professional-looking website without paying upfront for design services or expensive software. Thanks to powerful online tools and AI technology, you can build your own site – no coding skills needed.

Benefits of Free Website Design Tools

  • Cost-effective: No fees for design or setup
  • Fast: Get your website live in minutes, not weeks
  • User-friendly: Simple drag-and-drop editors or AI assistants guide you
  • Customisable: Choose styles and layouts that suit your brand
  • Mobile-friendly: Your site will look great on phones and tablets
  • Control: You can update content anytime without relying on developers

Why Choose UK Cheapest’s Instant Website Builder?

If you want free website design that’s genuinely easy and reliable, UK Cheapest offers an Instant Website Builder free with every domain registration. It uses AI to create a sleek, personalised website for you in seconds – no sign-up, no payment required.

Highlights:

  • Create a professional, mobile-friendly website instantly
  • Perfect for landing pages, personal sites, or small businesses
  • No technical or design skills needed – AI does the heavy lifting
  • Free with your new domain or existing domains (no hosting required)
  • Easy to customise text and images anytime

Ready to Launch Your Free Website Today?

Don’t wait weeks or pay hundreds to get online. With UK Cheapest’s Instant Website Builder, you can have your free website design ready and live within minutes.

Get started now – build your free website instantly, no sign-up or payment needed!

Instant Website Builder by UK Cheapest: Your Fast, Easy Way to Build a Professional Website

Free with Every Domain Name

In today’s digital world, having a website is essential for any business or personal brand. However, building a website can often seem overwhelming, costly, and time-consuming – especially if you don’t have technical or coding skills. That’s why UK Cheapest offers its Instant Website Builder free with every domain registration, giving you a powerful tool to launch a beautiful, professional website quickly and without hassle.

What is the Instant Website Builder?

The Instant Website Builder (IWB) is an intuitive, AI-powered website creation platform designed specifically for users who want to get online fast without needing any coding or design experience. When you register a domain with UK Cheapest, you get instant access to this tool inside your Client Area, enabling you to create, customise, and publish a fully responsive website in under 3 minutes.

The builder automatically generates content, selects a mobile-friendly design, and handles all technical details like hosting and SSL – so you can focus on what matters: your business and customers.

Why Choose Instant Website Builder?

  • No Hosting Required: Your website runs on UK Cheapest’s reliable infrastructure, so you don’t need to purchase separate hosting or manage servers.
  • Zero Coding Skills Needed: The builder’s AI helps you create a professional website simply by describing your business, products, and services in plain language.
  • Fast Setup: Launch your site in minutes, not weeks. Perfect for new businesses eager to establish an online presence quickly.
  • Mobile-Optimised: Your site will automatically look great on smartphones, tablets, and desktops, without any extra effort from you.
  • Flexible Editing: Easily update text, images, meta tags, and other key elements directly from your Client Area whenever you want.
  • Secure and Reliable: Add SSL certificates with a click to protect your visitors and boost SEO rankings.
  • Cost Effective: Included with your domain purchase – no hidden fees or costly subscriptions.
Built with Instant Website Builder – Click to View Website

Comprehensive Features Available

The Instant Website Builder isn’t just a simple template tool – it offers a suite of powerful features that let you customise your site fully and grow your online presence:

1. Business Description & Feature Selection

Start by describing your business – who you are, what you offer, pricing details, your location (for maps), preferred colors, and social media links. The builder’s AI then uses this information to create tailored website content and design.

You also choose which features you want on your site, such as:

  • Contact Form: Allow visitors to get in touch easily.
  • Gallery: Showcase photos of your products or services.
  • Testimonials: Build trust with customer reviews.
  • FAQ: Answer common questions upfront.
  • Map: Help visitors find your physical location.
Built with Instant Website Builder – Click to View Website

Visual appeal is critical for engaging visitors. Easily change your site’s background and gallery images by selecting from provided thumbnails or uploading your own. Keeping your images fresh can greatly enhance your site’s professionalism and user experience.

3. Backup & Restore

Before making major changes, create a full backup of your website. This safety net means you can experiment or update your content with confidence, knowing you can restore to a previous version at any time.

4. Secure Your Website with SSL

Security and trust go hand-in-hand online. The builder lets you quickly install an SSL certificate, encrypting visitor data and displaying the reassuring “https://” in browsers. SSL is essential for protecting your customers, improving SEO rankings, and meeting modern web standards.

5. Import Site Code

If you’ve previously exported a site or received a unique site code from UK Cheapest, you can import a full website design and content instantly. Be aware this will overwrite your existing website, so use the backup feature beforehand.

6. Edit Meta Tags & Title

Boost your search engine presence by editing meta tags like the page title, description, and keywords. These behind-the-scenes details help Google and other search engines understand your site and display it attractively in search results.

7. Edit Website Elements

For quick changes, edit key headings and paragraphs right in the Client Area. This feature lets you keep your content up-to-date without touching code or complex tools.

8. Advanced HTML Editor

For tech-savvy users, the builder offers an advanced HTML editor where you can modify your site’s full code directly. This gives you maximum control for customisations, but please back up your site before making changes to avoid accidental issues.

How to Get Started

  1. Register a domain with UK Cheapest. You’ll get instant access to the Instant Website Builder within your Client Area.
  2. Describe your business and select the features you want using the intuitive interface.
  3. Customise your site’s look by updating images, colors, and text.
  4. Secure your site with SSL with just a few clicks.
  5. Save and publish your site – it’s live and ready for visitors!
  6. Make backups regularly to protect your work and experiment safely.
Built with Instant Website Builder – Click to View Website

Who is the Instant Website Builder For?

This builder is perfect for entrepreneurs, freelancers, local businesses, or anyone who needs a professional web presence quickly without the complexity of traditional website development. It’s especially ideal for:

  • Startups and small businesses launching their first website.
  • Individuals who want a portfolio, blog, or personal site.
  • Existing business owners needing fast updates or redesigns.
  • Anyone looking to save on hosting and developer costs.

Why UK Cheapest?

With UK Cheapest, you get more than just a domain name. Our all-in-one Instant Website Builder combined with domain registration provides a seamless way to get online – no need to juggle multiple providers or tech skills. Plus, our responsive customer support is here to help every step of the way.

Built with Instant Website Builder – Click to View Website

Start Building Your Website Today

Don’t wait weeks or spend thousands on building your website. Register your domain with UK Cheapest and enjoy the convenience of the Instant Website Builder. Your professional website is just minutes away!

Ready to get started?

If you are an existing client, simply log in to your Client Area, navigate to My Domains, select your domain, and click on Instant Website Builder to begin building your site.
New to UK Cheapest? No problem! Register a domain name today and get instant access to this free, easy-to-use website builder – no hosting required.

Turn Your Side Hustle Into Something Real – For Free

If you’re building a side hustle, you already know the hustle is real – especially when time, money, and confidence are limited.

Whether you’re selling handmade crafts, offering local services, coaching online, flipping products, or starting a blog, one thing becomes clear fast:

You need a website – even a simple one – to look serious and start growing.

But here’s the problem:

Websites sound expensive. Complicated. Time-consuming.

Most side hustlers stop right there.

Here’s the good news:

You can now get a free, instant website or landing page designed exactly for side hustlers – no tech skills needed.

What Side Hustlers Actually Need:

Let’s be honest – you don’t need a big, expensive site.

What you do need is:

  • A place to send people who ask, “Got a website?”
  • A simple landing page that looks good and loads fast
  • A way to explain what you do and how to contact you
  • A link you can share in groups, DMs, socials, business cards, wherever

And that’s exactly what this free website builder gives you – without the usual stress.

What Makes This Builder Perfect for Side Hustlers?

  • Free to use – no hidden fees just to get started
  • Instant setup – choose a layout, add your info, done
  • Mobile-friendly – looks great on phones
  • No coding – totally beginner friendly
  • Hosted in the UK – fast and reliable

You can build and publish your website in under 10 minutes. Then get back to what really matters: running your hustle.

Ready to give your side hustle a real online presence?

Click below to get started with your free site:

Whether you’re just testing an idea or ready to go all in, your hustle deserves a home online.

Don’t let tech or cost hold you back.

Lost Access to Your Account?

If you’ve lost access to your UK Cheapest account – whether due to forgotten login details, a changed email address, or a problem with two-factor authentication (2FA) – don’t worry. We’re here to help you regain access as quickly and securely as possible.

What To Do If You Can’t Log In

If you’re unable to access your account for any reason, please open a support ticket using our Create New Support Request form. This option is designed for clients who:

  • No longer have access to their email address
  • Can’t receive 2FA codes
  • Have forgotten their login details
  • Are locked out for any other reason

How It Works

  1. Go to the Create New Support Request page.
  2. Fill in the required details – be sure to include as much information as possible about your account (such as domain names, old email addresses, or past invoice numbers).
  3. Submit the form to reach our helpdesk team.
  4. You’ll receive a reply via email, even if the email address isn’t currently linked to your account.

Our support team may ask for additional verification to ensure your account remains secure. Once verified, we’ll help you restore access or update your login credentials.

Keeping Your Account Secure

We take account security seriously. That’s why identity verification is required before any changes can be made. Your patience and cooperation help protect your services from unauthorised access.

Need help now? Submit a support request here »