UKC

About Us

Back in 2000, an idea was born…

aboutus1

At UKC, we believe that every small business in the UK deserves a strong, affordable, and secure digital presence.

Since 2002, we’ve been helping individuals and small businesses across the UK get online with ease – offering reliable domain registration, shared web hosting, SSL certificates, and easy-to-use website tools. We’re proud to have supported thousands of customers on their digital journeys for over two decades.

Simplicity, Transparency, and Support

Our mission has always been simple: make web services accessible, honest, and straightforward – no jargon, no hidden fees, just solid support and reliable service.

We know that not everyone is tech-savvy, and that’s exactly why we’ve designed our services to be beginner-friendly and stress-free. Whether you’re starting your first website or managing multiple domains, we’re here to help every step of the way. When you choose UKC, you’re not just signing up for a service – you’re gaining a dedicated partner who’s genuinely invested in your online success.

A Flexible Team That Works Around You

We’re a small but mighty team, with four full-time UK-based staff and a close network of expert contractors who help us provide responsive, round-the-clock support. We ditched the centralised office back in 2020 in favour of a fully remote setup – a decision that’s helped us stay agile, collaborative, and focused on what matters most: our customers.

This flexible approach allows us to stay connected, support customers faster, and offer the kind of personal service that larger companies often struggle to match.

Built on Trust and Long-Term Support

What sets us apart? Competitive pricing, clear communication, and support that genuinely cares.

We’ve built our reputation on honesty and consistency. From fast helpdesk replies to helpful guides and no-pressure advice, we’re here to help you succeed online – without the fluff or the fine print.

More Than Just a Provider

We’re proud to play a small part in the success of thousands of UK businesses and entrepreneurs. Whether you’re setting up a website for the first time or growing an established online presence, UKC is here to support you.

Let’s create something brilliant together. Your business has a story to tell – let’s make sure the world can find it online.



Start Your Online Journey Today

Our Grievances and Complaints Procedure

aboutus1What is the official complaints procedure?

We are committed to ensuring our customers receive a high standard of service. We also appreciate that, with a large customer base, sometimes issues arise that need to be addressed.

Your comments are important to us. We rely on feedback from our customers to identify the root causes of complaints. This allows us to put things right for you and ensure improvements are made. We aim to do this quickly and efficiently.

Stage 1: Contacting us

If you have a complaint about any aspect of our service, then we would like to hear from you. The support agent who deals with your query will aim to resolve any outstanding issues and reach an amicable resolution.

You should initially lodge your complaint to our support HelpDesk.

Stage 2: Taking your complaint further

If you remain unsatisfied with our helpdesk response you should send an email direct to our dedicated complaints team to complaints @ uk-cheapest.co.uk. You MUST include your helpdesk ticket reference number in the subject of your email.

Stage 3: Making a complaint in writing

If after discussing any concerns you are dissatisfied with the response provided, you can make a formal complaint by writing to the relevant department at the following address, detailing your account details and the outstanding complaint.

  • UKC LABS LTD
    Complaints Department
    86 – 90 Paul Street
    London, EC2A 4NE

Your complaint will be acknowledged in writing or via telephone within five working days of receiving the complaint. An investigation will be carried out into the issues raised and a full response will be provided within ten working days.

Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.

Refunds and Cancellations

Site Builder / Web Hosting Refund Policy

100-blueWe care deeply about the satisfaction received by every customer. With this in mind, we offer a no quibble 30 day refund policy for all web hosting and site builder related services.

There are a number of reasons why you may require a refund and cancellation for your hosting or webspace account. Sometimes things just don’t work out.

Maybe you don’t require hosting – or didn’t understand what you were buying? Maybe you find it all too complicated and have decided to hire a web designer to do it all for you instead?

Or just maybe you don’t like the control panel or maybe just something else, anything else. But… Don’t worry – our unconditional 30 day refund policy is very easy to activate!

What we cannot refund.

Let’s get to the nitty gritty. We cannot refund for domain name registrations. We simply cannot cancel them once they are registered so there is no backing out of domain names, now that’s that hard stuff out of the way!

We can pretty much refund for anything else as long as you are within your 30 days, after that it is up to the discretion of the management – and they are pretty good as long as you have a valid reason, we don’t want unhappy customers, we don’t believe in making you stay with us if you don’t want to!

To action your refund request…

This is the simple part. Go to the eSupport HelpDesk, raise a support ticket asking for a refund on your particular product, provide your order number and for speed of execution if there is a domain name involved, mention that you understand that it cannot be refunded.

The HelpDesk will then action your refund with NO FURTHER QUESTIONS!

How to… Block Spam, Stop Spam, Fight and Filter Spam

Spam – How to Reduce and Prevent Spam

emailWhat is SPAM?

Spam is flooding the Internet with many copies of the same message, in an attempt to force the message on people who would not otherwise choose to receive it. Most spam is commercial advertising, often for dubious products, get-rich-quick schemes, or quasi-legal services. Spam costs the sender very little to send — most of the costs are paid for by the recipient or the carriers rather than by the sender.

What do UKC do to block SPAM?

As your web host we do all we can to prevent spam at the server level. Every incoming email is checked against no less than 5 global anti-spam filter lists (such as SpamCop). Only if the sending mail server identity passes all five spam filter tests is the email passed on to the recipient. This minimises a hugh amount of spam – but unfortunately not all spam can be blocked. There are many steps that you can take that will further block spam.

Delete your Catch-all email address

Many spammers will use dictionary attacks on your domain name. By deleting your catch-all account (listed under aliases in your hosting control panel) only email sent to valid email aliases will make it through to your inbox. This can vastly reduce the amount of spam received and is singly the most effective step in spam blocking. Go ahead,reduce spam and delete your catchall email address now.

Do not expose your email address

Do your best to not expose your email address on the internet. Putting your email address on your website or posting it into public forums is a sure way of having your email address ‘harvested’ by a spam spider. Whenever your email address is exposed in a public location it is at risk of being picked up, try not to do it with your most important email addresses.

Install local anti spam filter software

We attempt block spam before it gets to your inbox using the top DNS Spam Blacklists (such as SPAMcop) however it is not possible to block all SPAM. For spam that does make it through to your inbox you should consider a PC based spam blocker or spam filter. This is usually software based and can be configured according to the type of spam you receive.

Use multiple email addresses

Sign up to a number of free email addresses and use these email addresses for newsletter subscriptions and other non-trustworthy locations, try not to give out your main email address except to your closest associates, friends and family.

Never open attachements from unknown sources

Attachments from people you do not know are BAD. They usually contain viruses, do not open them under any circumstances. Any spam containing attachements almost certainly will contain a virus of some sort.

Never reply to a spam email

Many spammers are looking for a valid response to their email which verifies that the email address is operational. Never reply to a spam email.

Where do I start at UK-Cheapest.co.uk?

girlbooksWhere Do I Start?

It can be confusing so let’s start here.

If you’re wondering whether you need a presence on the internet, you’re not alone. Struggling to make sense of the various options?

Thousands of individuals and businesses are in the same situation. This page will help you understand and to make the right decision.

What does it mean to have a website?

Many feel they need to get their business/organisation “on the internet”. Often they aren’t sure exactly what this means, but think they should be doing it. Does this sound familiar?

Being “on the internet” can mean many different things. We use the term “Internet Presence” to describe all or any of the possibilities, but more specifically, being visible on the internet so that other people can find you. Here are some of the things your internet presence might include:

  • Website
  • E-mail address
  • Listings in directories, search engines

Do I need to put my business on the internet?

Some organisations really don’t have much use for the internet, in fact many small businesses survive without a web site at all. However, if you’re in business or if you represent an organisation of any kind, then we can almost guarantee that some sort of internet presence will benefit you. It may be a full-blown website, it may be a lower-cost alternative, it may be a simple listing in a directory. In any case it makes sense to explore the options.

What if I don’t use the Internet?

It doesn’t matter. You don’t necessarily need to use the internet to have an internet presence, just as you don’t need to read the phone book to be listed in it. Just remember that most other people do use the internet — more and more use it as their main source of information. If you’re not there, you’re slowly becoming invisible.

Do I need e-mail?

Do you need a postal address or a telephone? If not then maybe you don’t need an email address. Otherwise you certainly should be considering it. You may be surprised at how useful email can be.

Do I need a web site?

Generally speaking, you should have a web site if any of these criteria apply to you:

  • You would like to provide information about your business/organisation to the public.
  • You would like people to have a good chance of finding you on the internet.
  • You would like your business/organisation to have a professional image.
  • You would like to sell goods or services over the internet.

There are many other reasons to have a web site but these are the most common.

——————————————————————————–

Okay, I want a web presence. Where do I start?

1) With UK-Cheapest, it is possible to have a basic web site with an email address just by purchasing a domain name, we offer all the facilities to get a web presence online using the domain Homepage Builder just by making a single domain registration. So, as a minimum, you need to register a domain name.

Choose your domain name carefully, make sure it is easy to remember and easy to spell. Your domain is your website address. If you purchase more than one it is easy to point your extra domains to the original domain

2) If you are going to design your own web site or are hiring a web designer to do this for you, then you most certainly need a web hosting package. This will provide you with webspace, FTP facilities and full incoming/outgoing email for you to make your custom built web site available to the internet community.

You ideal web hosting plan really depends on what application you are using to design your website and how busy your website will be. If your site gets very busy in the future it is easy to upgrade.

3) If you want a site more professional looking than the Homepage builder can provide but you do not want the expense of hiring a Web Design then our online site builder is the answer. You can build professional looking web sites without any technical knowledge whatsoever – including ecommerce and web shops.

Unless you are comfortable with an FTP application (such as FileZilla, which you can download here) we recommend you design your site using either Microsoft FrontPage or simply use our Online Site Building Tool.

Ready? Start by finding a suitable domain name, choose “Unlimited Hosting” and then choose “Web Presence Builder” for access to 1000’s of pre-designed web site templates!