email

Plesk: AtMail search does not work

AtMailRe: Search doesn’t work in AtMail, AtMail search returns no results

AtMail is a great webmail application that has a high level of functionality, an attractive looking interface and many useful integrated features.

One of these feature includes a bug that causes the “Search” function to return no results for any search!

To fix it, you need SSH Root access to your dedicated server console. If you want to get down and dirty, edit the following two lines:

Change Line 364: $before = "$BeforeDay-$BeforeMonth-$BeforeYear";
Change Line 369: $after = "$AfterDay-$AfterMonth-$AfterYear";

Alternatively, run the following two SED commands and the lines containing the bugs will be automatically fixed.

# sed 's/20$BeforeYear/$BeforeYear/g' /var/www/atmail/search.php > /var/www/atmail/search.php.new
# sed 's/20$AfterYear/$AfterYear/g' /var/www/atmail/search.php.new > /var/www/atmail/search.php
# rm -f /var/www/atmail/search.php.new

Happy searching!

Problems forwarding to AOL email addresses

AOL is constantly tightening their network to reduce spam through the network and to their users. Unfortunately this can cause problems for anyone using email forwarding addresses to their AOL accounts.

To increase your change of being able to send through the AOL network please check the following:

  1. Ensure that your forwarding email addresses are added to your AOL Safe Senders List.
  2. Check that you have a valid SPF DNS record. This is a DNS entry looking something familiar to:
    “@ IN TXT v=spf1 a:microlite1.com ~all”
  3. Ensure that your mail server IP has a reverse DNS pointer set. AOL will not allow connections from IPs that do not contain a reverse pointer. You can test this by entering the IP address or domain name here: Check Reverse DNS Pointer
  4. If you forward email to AOL from email aliases then be aware that any spam you forward to your AOL address will be marked as originating from your forwarding address and not the original address. This may result in AOL blocking your domain name in the error of assuming that it is sending SPAM into the AOL network.
  5. If you receive SPAM in your AOL inbox that is forwarded from one of your own domain names DO NOT MARK IT AS SPAM. This will result in your own domain name being blocked on the AOL network. AOL will then not allow and connections from your domain name to the AOL network.

External resources:

It is EASY to block your own domain name from sending email through the AOL mail network. If you get “Deferred: Connection refused by yourdomain.com” with your domain name in the message, you are blocked.

If you suspect that you have blocked your own domain name through the AOL network then simply await for the block to expire or contact AOL and attempt an early unblock of your domain name through the AOL support network.

My email header shows random domains in the hostname section

Re: Why does my email appear to come from domains unrelated to my account?

This is because you are using a shared hosting account. This means that your account is on a web server that also has other hosting accounts. This is normal and how shared hosting works. It means you do not have the expense of leasing your own dedicated IP address which we provide with Pro Hosting accounts.

Because the IP address is shared between all shared hosting accounts, any application that attempts to “reverse” the IP address to a hostname will erraneously pick up any domain name that is using that particular IP address because the IP address is not allocated to any single domain but to the server and all domains on that server.

If you use VPS hosting, Dedicated server hosting or Pro hosting you will not have this issue as the IP address that your site uses will be unique to your site and not shared with any other sites.

Cannot add email attachment

Re: Problems sending attachments, attachments wont attach

Usually this problem is browser related and can be traced to an over-protective security setting, try the following in Internet Explorer:

  • Click “Tools”,”Internet options”,”Security” tab,”Custom level”
  • Scroll down util you find “Navigate sub-frames across different domains”
  • Click “Enable”, “Apply”, “Ok”

Now try to attach again.

Domain Mailboxes – Frequently Asked Questions (FAQ)

We offer mailboxes with our parked domain services. The mailboxes supplied with parked domain names operate slightly differently to hosting mailboxes, this FAQ should help in answering some of the common questions regarding parked domains.

How should my name servers be set?

For parked domain mailboxes you domain name servers need to be set to point to the parking server (MICROLITE1). The name servers should be set to:

  • ns.microlite1.com
  • ns2.microlite1.com

If your name servers are not set to the parking name servers then your domain name will not be connected to your domain mailbox service and no email will be received to your mailbox. Any name server changes are subject to the usual global DNS propagation delay of up to 72 hours.

How do I access my domain mailbox?

You can access your domain mailbox be using the login details in your welcome email. We currently offer Squirrelmail as the webmail client for domain mailboxes which you can access using the following URL:

http://www.microlite1.com/webmail

You can also add your domain mailbox POP user details to your email client (such as Outlook) by using the incoming mail server name “mail.microlite1.com”. The outgoing mail server name must be that as provided by your ISP.

How do I send emails from my domain mailbox?

You can send email from your domain mailbox by logging in to your webmail client (currently based on Squirrelmail) at the URL below:

http://www.microlite1.com/webmail

It is not possible to send email using your local email client at this time unless your ISP allows you to send outgoing mail direct from your PC.

Can I send email through my PC mail client eg Outlook?

It is not possible to send email using your email client at this time. Emails can only be sent by using the webmail client accessable here: http://www.microlite1.com/webmail

Can I receive email through my PC email client eg Outlook?

Yes, simply use your mailbox name (eg mbname-domain-co-uk) as  your POP username and mail.microlite1.com as your incoming POP mail server name. This will enable you to download your emails to your local email client.