Support

Ports for IMAP, POP and SMTP Email Services

Port Numbers for our Email Services

There are a few different ports used for mail services. Depending on how you would like to connect (encrypted or unencrypted) will dictate which ports you should be using. Where possible, use SSL. Some older devices and email clients may need to use unencrypted.

POP3 Server – Incoming Messages

  • Non-Encrypted -> AUTH -> Port 110
  • Secure (SSL) -> SSL -> Port 995

SMTP Server – Outgoing Messages

  • Non-Encrypted -> AUTH -> Port 587
  • Secure (TLS) -> StartTLS -> Port 587
  • Secure (SSL) -> SSL -> Port 465

IMAP Server – Incoming and Outgoing

  • Non-Encrypted -> AUTH -> Port 143
  • Secure (SSL) -> SSL -> Port 993

WordPress Rescue Service

wordpress-logo-updateGetting hacked is no fun at all. Not only is your site putting your visitors at risk but your site functionality may also be affected which could be costing you money. Your posts and history may have taken years to build so deleting and starting again may not be a practical option.

Our WordPress Rescue Service aims to recover your WordPress site to good standing.

Our experts will thoroughly clean your site, upgrade all components, remove backdoors and most importantly preserve your data.

  • Perform a full backup of your site and database.
  • Remove all injected and compromised files
  • Remove all compromised plugins, backdoors and security loopholes
  • Preservation of your posts and data
  • Conflict and compatibility check of your WordPress plugins and themes.
  • Manual removal of all obsolete and vulnerable WordPress core files.
  • Update of the latest WordPress core files.
  • Database upgrade to the latest stable WordPress version.
  • Manual update of your outdated WordPress plugins
  • Removal of inactive, obsolete, and vulnerable WordPress plugins.
  • Manual upgrade of both WordPress default themes.
  • Removal of inactive WordPress themes.

Our experts can usually have your site back to full functionality within 48 hours. If your site has been hacked, compromised or defaced, the WordPress Rescue Service is just what you are looking for.

red_ordernow

How to: Connect to MySQL Remotely

mysqlEnabling Plesk 12 Remote MySQL Connections

1. Connect to your server via SSH.

2. Log into MySQL.

mysql -u admin -p`cat /etc/psa/.psa.shadow`

3. If you are attempting to grant non-localhost access to a user, you should use this line:

GRANT ALL PRIVILEGES ON dbname.* TO username@'IP' IDENTIFIED BY 'password';

Where:

  • dbname is replaced by the database you’d like to open up (a * here will open up all databases)
  • username is replaced by the user to be allowed access
  • IP is replaced by the actual IP to connect from (a % here will open up to all IPs — NOT RECOMMENDED).
  • password is replaced by the desired password. A blank field here will result in no password (NOT RECOMMENDED). Changing the password for that user listed in Plesk will set it as well.

4. Apply these changes by using the MySQL command:

FLUSH PRIVILEGES;

5. Next, quit MySQL by using this command:

quit

6. You may need to allow the source IP from which you are connecting to connect to port 3306 after granting the privileges inside MySQL. Connect to your server as “root” and issue the following command:

iptables -I INPUT -s -p tcp --dport 3306 -j ACCEPT

Be sure to replace with your IP address.

How to add Web Site Builder to your Hosting Plan

How to Upgrade Web Presence Builder

All Hosting Plans come equipped with a fully functional version of the Web Presence Builder Trial installed. This enables you to try the product before you commit.

To publish a site built using the Web Presence Builder Trial, you will need to upgrade your Hosting Plan to include a Web Presence Builder license. Login to your Client Area and follow the instructions below.

How to Order an SSL Certificate for your Website

How to add SSL Security to your Hosted Domain

Adding an SSL Certificate to your hosting service could not be easier. You don’t need to worry about the technicalities of generating a Certificate Signing Request (CSR) or even installing the certificate, we do all of that for you. All you need to do is order the certificate.