Plesk 12 Stuck in Power User View

sshPlesk panel stuck in SMB / Power User Mode and Interface Management options are missing

Plesk admin login does not show full admin interface with service plans, subscriptions, domains etc.

If this happens, you need to resort to the command line to disable “Power User View”.

As root user execute the following command:

# /usr/local/psa/bin/poweruser --off

When you access the panel through your browser you will now see “Service Provider View”.

How to: Setup Email using Microsoft Office Outlook

Access Email from Microsoft Office Outlook 2010

To set up Microsoft Office Outlook 2010:

  1. Open Microsoft Office Outlook 2010.
  2. Go to File > Info > Add Account.
  3. Select the checkbox Manually configure server settings or additional server types. Click Next.

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  4. Select the Internet Email option and click Next.

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  5. Specify the following:
    • Your name.
    • Your email address.
    • Account type. If you want to keep copies of messages on the server, select the IMAP option. If you do not want to keep any messages on the server, select the POP3 option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on email messages you receive, if SpamAssassin is enabled on the server.
    • Incoming mail server. Type your domain name. For example, example.com.
    • Outgoing mail server (SMTP). Type your domain name. For example, example.com.
    • User Name. Specify your full email address. Example: johndoe@example.com.
    • Password. Most likely, this password coincides with the password you use for logging in to Plesk.
    • Require logon using Secure Password Authentication (SPA). Leave this option cleared.

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  6. Click More Settings, open the Outgoing Server tab and check My outgoing server (SMTP) requires authentication.

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  7. Click Next.
  8. Click Finish.

How to: Setup Email using Microsoft Outlook Express

Access Email from Microsoft Outlook Express

The instructions provided in this section were verified against Microsoft Outlook Express 6. They might not work with earlier or later versions of Microsoft Outlook Express.

To set up Microsoft Outlook Express:

  1. Open Microsoft Outlook Express.
  2. Go to Tools > Accounts.
  3. Click the Add button and select the Mail item.
  4. Enter your name as you want it to appear in any messages you send, and click Next.

  5. Type your email address, and click Next.

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  6. Specify the following settings:
    • Protocol of your incoming mail server.

      If you want to keep copies of messages on the server, select the IMAP option. If you do not want to keep any messages on the server, select the POP3 option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on email messages you receive, if SpamAssassin is enabled on the server.

    • Incoming mail server. Specify your website’s Internet address.
    • Outgoing mail server. Specify your website’s Internet address.

  7. Click Next.
  8. Specify the following:
    • Your account name. Type your email address in the Account name box.
    • Your password. Most likely, this password coincides with the password you use for logging in to Plesk.
    • Remember password checkbox. Leave it selected if you do not want to be prompted to enter password each time your email program connects to the mail server to check for new mail, and click Next.

  9. To complete setting up your email program, click Finish.

How to: Setup Email using Mozilla Thunderbird

Access Email from Mozilla Thunderbird

The instructions provided in this section were verified against Mozilla Thunderbird 31.4.0. They might not work with earlier or later versions of Mozilla Thunderbird.

To set up Mozilla Thunderbird:

  1. Open Mozilla Thunderbird.
  2. Click Email under the Create a new account heading.
  3. Click the Skip this and use my existing email button.
  4. Specify the following:
    • Your name, as you want it to appear in any messages you send.
    • Your email address and password.

      Thunderbird

  5. Click Continue.
  6. If Thunderbird fails to find the settings automatically, specify the following:
    • Account type. If you want to keep copies of messages on the server, select the IMAP option. If you do not want to keep any messages on the server, select the POP3 option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on email messages you receive, if SpamAssassin is enabled on the server.

      ThunderbirdMailAccountSetup2

  7. Click Done.

If you set up a mail account manually, please use the following typical combinations of connection security and authentication method settings. If the settings do not work for you, ask your hosting provider about the correct combination.

On Linux, SMTP, IMAP, POP3:

  • SSL: STARTTLS
  • Authentication: Encrypted password

On Windows, IMAP:

  • SSL: None
  • Authentication: Normal password

On Windows, SMTP, POP3:

  • SSL: None
  • Authentication: Normal password

Other parameters that you may need when configuring your account manually:

  • POP3 port: 110
  • IMAP port: 143
  • SMTP port: 587
  • Username. Your full email address. For example: johndoe@example.com.
  • Incoming server address (POP3/IMAP). Specify your website’s Internet address. Example: example.com
  • Outgoing server address. Specify your website’s Internet address. Example: example.com

How to: Setup Email using Apple Mail

The instructions provided in this section were verified against Apple Mail 8.2. They might not work with earlier or later versions of Apple Mail.

To set up Apple Mail:

  1. Open Apple Mail and choose the Add Other Mail Account option from the list.

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  2. Click Continue.

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  3. Specify your full name, your email address and password, and click Create. After you are prompted to configure the account manually, click Next.

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  4. Specify the following:
    • Account type. Select IMAP if you want to keep copies of received email messages on the server. Select POP if you do not.
    • Mail Server. Type in your domain name, for example, example.com.
    • User Name. Type in your full email address.
    • Password. Type in your password.
    • Click Next.
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  6. Specify the following:
    • Path Prefix: Enter INBOX as the path prefix.
    • Port. Use port 143 if you selected IMAP or 110 if you selected POP. If you leave it set to AUTO sometimes the wrong port is used.
    • Option Use SSL: Please leave the option as unchecked.
    • Authentication. Select Password from the menu.
  7. Click Next.

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  8. Specify the following:
    • SMTP Server. Type in your domain name, for example, example.com.
    • User Name. Type in your full email address.
    • Password. Type in your password.
  9. Click Next. When prompted for additional information, click Next again.

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  10. Specify the following:
    • Port.Use port 587. If you leave it set to AUTO sometimes the wrong port is used.
    • Use SSL. Please leave the option Use SSL as unchecked.
    • Authentication. Select Password from the menu.
  11. Click Create.

Troubleshooting Apple Mail SMTP – Cannot Send Emails

If you are having problems with Apple Mail SMTP using IMAP, ensure you are using the following settings: Mail > Preferences > SMTP > Edit SMTP Server List > Advanced

  • Automatically detect and maintain account settings: No
  • Port: 587
  • Use SSL: No
  • Authentication: MD5 Challenge-Response
  • Allow insecure authentication: Yes