UKC

Why cant I see my website after uploading?

If you can not see your website after uploading it then this could be down to one of the following common reasons,
a) If this is a new account, then your domain name can take up to 72 hours to fully connect to your hosting account.
b) If your domain name is parked with another company, maybe you have not updated the nameservers as advised when you ordered your hosting.
c) Your home page is not uploaded as index.html
d) You did not include the root folder of /var/www/html/ for Ensim servers and /httpdocs for Plesk within your ftp program prior to uploading.
e) Your computer is loading a cached version of your website, try entering the full home page http://www.yourdomainname.co.uk/index.html
Please check the above prior to raising a ticket.

How do I upload with Serif Products?

If you have used a Serif product to design your website, then it is very likely that you will not be able to upload to your webspace correctly.
Instead follow the guidelines below.
In Serif, select, File > Publish to > File Folder, then choose to save All Files to your preferred destination (we suggest initially a new empty folder).
Next, using FileZilla (downloadable from our Help page), connect to your web server account, and your new folder you created above.
Now, upload all your files from within this folder on your pc, to the root folder on your web server account.
Your web files are now uploaded.
Categories FTP

I receive an error message on trying to Publish using Sitebuilder

If you are receiving an error message when you try to publish from your Site Builder account, then it may be that you have updated your Hosting password since your Site Builder was set up.
If you have done this, then you will either need to either,
a) notify us of the new password, so that we can update the ftp details held within your site builder account, or,
b) change your hosting password back and then publish your site.
If your updates are urgent, then we suggest that you choose option “b” above.

My server / web site / email is not working, I think the server is down

If you suspect your server is down affecting all services such as your website and email please check below before you log a support ticket.
All server outages (planned and unplanned) are detailed and updated at our Service Status page below:
http://www.uk-cheapest.co.uk/servicestatus.php
If you are experiencing a problem that does not appear to be details on the Service Status page then you must submit a ticket to the Help Desk for further enquiry.
If the problem is serious and does concern a server outage (or your servier is down for an unknown reason) then you can rest assured that our engineers are working on the problem before you noticed the loss of service.
Plannned outages are usually at weekends during the early hours to ensure minimal prime time loss of operations.