UKC

UKC06 – Upgrade to Plesk Onyx

Security, Performance and Feature Enhancements

We are pleased to announce that all hosting accounts that reside on UKC06 (Plesk 12) will be upgraded to the very latest Plesk Onyx panel between 2200 Tuesday 2nd July and 0400 Wednesday 3rd July. There will be no disruption to your service.

Plesk Onyx brings a whole suite of new features as well as the highest level of security and performance. In addition to the panel and base operating system upgrade your server hardware will be upgraded to the latest generation equipment thus delivering the highest performance for your web hosting services.

Access to the Plesk panel and the recommended name servers remain unchanged:

Panel access: https://ukc06.uk:8443
Nameserver 1: ns.ukc06.uk
Nameserver 2: ns2.ukc06.uk

The web server IP address will change from 5.77.48.126 to 5.77.32.82. If you use your own name servers (i.e. not the recommended name servers ns.ukc06.uk and ns2.ukc06.uk) then please ensure you change your DNS A records to use the new IP address within 7 days.

In the event that you have a problem with your web site service or you feel the migration of some of your data may need further attention please do not hesitate to contact the Helpdesk, advise of the specific problem you are experiencing and we will resync your data without delay.

We hope you enjoy the enhanced performance and security of your new UKC Plesk Onyx Server.

Reserved .UK domains – your .uk rights

Are you one of the 3.2 million people who have rights to a .uk domain?

Domains registered before 23:59hrs on 28 October 2013 acquired the rights to the equivalent .uk domain.

If you own a .co.uk, .org.uk, .me.uk, .net.uk, .plc.uk, or ltd.uk domain, the matching .uk domain may have been reserved for you until 25 June 2019.

This could mean if you own yourwebsite.co.uk, your equivalent .uk domain, so yourwebsite.uk, may have been reserved. After 1 July 2019 any reserved .uk domains that have not been registered will be released into the public domain. This means they can be registered by anyone.

How to register a reserved .UK domain

You will need to register the .uk domain name yourself before 6am BST (UTC+1) on the 25th of June 2019. We suggest you contact our support team who will be able to help you with this.

Search .UK domains


What are the costs to register a .UK domain?

There is no difference in price to a standard domain registration. The current prices for both registration and renewal are £5.99+VAT per annum.

What happens if I don’t register the corresponding shorter .uk domain?

When your rights elapse on 25th June, the ‘reserved’ domain will be available for registration by someone else.

If I don’t take up the corresponding .UK domain, what happens to my existing registration?

Your existing domain is unaffected and will continue as usual. Remember to continue to renew your registration each year.

When exactly do the rights expire?

06:00 BST (UTC+1) on 25th June 2019.

Where can I find more information?

Nominet provide more information and a “Rights of Registration” search at the following site: https://www.theukdomain.uk/do-i-have-uk-rights/

If you need any help or advice, don’t hesitate to contact us or alternatively, you can contact Nominet via phone; +44 (0)1865 332244 or email; nominet@nominet.uk.

UKC05 – Upgrade to Plesk Onyx

Security, Performance and Feature Enhancements

We are pleased to announce that all hosting accounts that reside on UKC05 (Plesk 12) will be upgraded to the very latest Plesk Onyx panel between 2200 Saturday 1st June and 0400 Sunday 2nd June. There will be no disruption to your service.

Plesk Onyx brings a whole suite of new features as well as the highest level of security and performance. In addition to the panel and base operating system upgrade your server hardware will be upgraded to the latest generation equipment thus delivering the highest performance for your web hosting services.

Access to the Plesk panel and the recommended name servers remain unchanged:

Panel access: https://ukc05.uk:8443
Nameserver 1: ns.ukc05.uk
Nameserver 2: ns2.ukc05.uk

The web server IP address will change from 5.77.38.140 to 5.77.32.81. If you use your own name servers (i.e. not the recommended name servers ns.ukc05.uk and ns2.ukc05.uk) then please ensure you change your DNS A records to use the new IP address within 7 days.

In the event that you have a problem with your web site service or you feel the migration of some of your data may need further attention please do not hesitate to contact the Helpdesk, advise of the specific problem you are experiencing and we will resync your data without delay.

We hope you enjoy the enhanced performance and security of your new UKC Plesk Onyx Server.

UKC04 – Upgrade to Plesk Onyx

Security, Performance and Feature Enhancements

We are pleased to announce that all hosting accounts that reside on UKC04 (Plesk 12) will be upgraded to the very latest Plesk Onyx panel between 2200 Friday 31st May and 0400 Saturday 1st June. There will be no disruption to your service.

Plesk Onyx brings a whole suite of new features as well as the highest level of security and performance. In addition to the panel and base operating system upgrade your server hardware will be upgraded to the latest generation equipment thus delivering the highest performance for your web hosting services.

Access to the Plesk panel and the recommended name servers remain unchanged:

Panel access: https://ukc04.uk:8443
Nameserver 1: ns.ukc04.uk
Nameserver 2: ns2.ukc04.uk

The web server IP address will change from 5.77.35.251 to 5.77.32.80. If you use your own name servers (i.e. not the recommended name servers ns.ukc04.uk and ns2.ukc04.uk) then please ensure you change your DNS A records to use the new IP address within 7 days.

In the event that you have a problem with your web site service or you feel the migration of some of your data may need further attention please do not hesitate to contact the Helpdesk, advise of the specific problem you are experiencing and we will resync your data without delay.

We hope you enjoy the enhanced performance and security of your new UKC Plesk Onyx Server.

UKC04 – Service Outage 06/08/2017

UKC04 – Service Outage Updates

We are currently experiencing problems with UKC04 regarding all services. We have stopped all services and are currently running a full restore of this server to the original hardware. We will then upgrade the Hardware, Software (to Plesk Onyx) and Operating System to the very latest revision.

We are working with our upstream partners eUKHOST and can assure you that we have our best engineers dedicated to the task of returning full service as soon as possible.

In the meantime, please be patient while the restore process completes. We have a full and complete backup of all data which is verified to be intact from the evening of August 5th.

The hardware provision and setup can take up to 48 hours. However, if upon completion of the restore (24 hours) the server operates satisfactorily then we will re-schedule the hardware upgrade to take place weekend 13th August and bring the server back online.

We will update this page once the restore completes. Please do not trouble the helpdesk staff for updates, they can only direct you to this page. The server team will update this page directly at each point.

Once again, thank you for your patience.

Latest Updates

20:18 9th Aug – The webmail issue is now resolved. The migration process continues. All services are currently reactivated during the migration process. We may bring down the web service overnight between 2300-0600 to assist data migration speed. Next update 0800.

12:13 9th Aug – Our server team are currently investigating the issues related to logging into mail accounts / changing mail account passwords. Thank you for your patience.

09:06 9th Aug – The migration to new hardware, Centos 7 and Plesk Onyx is underway. All services are currently reactivated during the migration process. Thank you for your patience.

23:35 8th Aug – The migration to new hardware, Centos 7 and Plesk Onyx is underway. We have reactivated all services on UKC04 except the web service. This will enable the migration process to progress at maximum speed overnight. We may reactivate the web service tomorrow morning. Thank you for your patience.

19:04 8th Aug – The restore was 100% successful and the data integrity check is now 66% complete. We have begun the migration process to the new hardware, Centos 7 and Plesk Onyx. Once the data integrity check is complete we will bring the existing server and all services back online. The migration process will run simultaneously. In the meantime, mail services and Plesk access services are being activated for all accounts.

13:40 8th Aug : The data restore is now complete. We are running a full data integrity check which so far has been successful. Thank you for your patience. If no problems are detected we will bring all services back online and reschedule the hardware upgrade.

08:45 8th Aug : Hardware provision is underway and data restore is currently in progress. ETA is 4 hours when a full data integrity check will commence. Thank you for your patience.

23:08 7th Aug : Hardware provision is underway and data restore is currently in progress. ETA is 11 hours when a full data integrity check will commence. Thank you for your patience.

17:45 7th Aug : Hardware provision is underway and data restore is currently in progress. ETA is 17 hours when a full data integrity check will commence. Thank you for your patience.

13:40 7th Aug : Hardware provision is underway and data restore is currently in progress. ETA is 22 hours when a full data integrity check will commence. Thank you for your patience.

0800 7th Aug : Hardware provision is underway and restore is initialising. Due to the large amount of data being restored please allow upwards of 24 hours for a full restore and data integrity check. Thank you for your patience.