Web Site Hacked or Broken? No Backup?

rescueDisaster Recovery / Data Restore

Is your site broken? Did you accidentally break your site / delete files / upgrade process failed? You have no backup or backup plan?

Don’t worry, our experts will attempt to fix your site using our Disaster Recovery data sets and professional expertise. We will get your site working – and here’s the best bit.

No fix – No fee. If we cannot get your site working we will refund the fee paid in full.

How to order:

  1. Login to the Client Area
  2. Go to Services > Order New Service
  3. Select category Custom Projects
  4. Order Disaster Recovery service.

Price: £35+VAT

What is your BIC or IBAN Code for International Payments?

icon-billingOur BIC / IBAN Codes for non-UK Payments

If you are sending payments electronically from a non-UK bank, and you are unable to pay using PayPal, then there is an alternative.

You will need our BIC and IBAN codes.

Bank: Lloyds Bank PLC
Account Name: COLCATWEB LTD
Bank Identifier Code (BIC): LOYDGB21251
International Bank Account Number (IBAN): GB36LOYD30983129030368

If you have any problems do not hesitate to contact us.

Can I change the billing address on a due invoice?

icon-billingHow to change your billing address

If you would like to change the billing address globally for all due invoices you can do so by editing your account details by going to Hello, Customer! -> Edit Account Details.

If you would like to change the billing address on a single invoice so that another party can pay for the invoice, the other party will need to register an account with us by following the link below:

https://www.uk-cheapest.co.uk/clients/register.php

We would then need to move services related to the invoice to the new account so that the other party’s billing address will be applied to the invoice.

If you have any questions, please contact our HelpDesk team.

How to add us to your Safe Senders List

emailHow to add UKC to your Safe Senders

Help ensure that your UK-Cheapest.co.uk emails are always delivered to your inbox. Log in to your email now and follow the steps below to add UK-Cheapest.co.uk to your address book, contacts or “Safe Senders” list.

Gmail

New Subscribers:

Please add our “from” address (for example: esupport@uk-cheapest.co.uk and autobot@uk-cheapest.co.uk) to your Gmail contacts list. Remember that you may receive messages from several UK-Cheapest.co.uk addresses, including esupport@uk-cheapest.co.uk. To add us to your contact list:

  1. Click “Contacts” along the left side of any Gmail page.
  2. Click “Add Contact”.
  3. Copy and paste our “From” address, “esupport@uk-cheapest.co.uk”, into the primary email address dialog box.
  4. Click “Save”.

Existing Subscribers

How to check if our email and/or email and/or newsletter is in the “Spam” folder:

  1. Click “Spam” along the left side of any Gmail page.
  2. If you see any UK-Cheapest.co.uk email listed among the messages in this folder, check the box next to our email.
  3. Click the “Not Spam” button along the top.

Windows Live Hotmail

New Subscribers

Please add our “from” address (for example: esupport@uk-cheapest.co.uk and autobot@uk-cheapest.co.uk) to your Safe Senders list. Remember that you may receive messages fr and autobot@uk-cheapest.co.ukom several UK-Cheapest.co.uk addresses, including esupport@uk-cheapest.co.uk. To add us to your Safe Senders list:

  1. Open your mailbox and click “Options” (upper right hand corner).
  2. Click the “Junk Email Protection” link (top of page).
  3. Select the “Safe List” link (second from bottom).
  4. Copy and paste “esupport@uk-cheapest.co.uk” into the dialog box titled “Type an address or domain”.
  5. Click the “Add” button next to the dialog box.

Existing Subscribers

If our email and/or newsletter is in your “Junk Email Folder”, open the email and click the “Not Junk” button. Next, check to see if our email address is in your “Blocked Senders” list. If you see “esupport@uk-cheapest.co.uk” on this list, select it and click the “Remove” button. Finally, if you have not done so, add our “from” address (for example: esupport@uk-cheapest.co.uk) to your Safe Senders list as described above.

AOL

New Subscribers

Please add our “from” address (for example: esupport@uk-cheapest.co.uk and autobot@uk-cheapest.co.uk) to your Safe Senders list. Remember that you may receive messages from several UK-Cheapest.co.uk addresses, including esupport@uk-cheapest.co.uk. To add us to your Safe Senders list:

  1. Click “Mail Menu” and select “Address Book”.
  2. Wait for the “Address Book” window to pop up and then click the “Add” button.
  3. Wait for the “Address Card for New Contact” window to load.
  4. Paste “esupport@uk-cheapest.co.uk”, into the “Other Email” field.
  5. Make our “from” address the “Primary Email” address by checking the associated check box.
  6. Click the “Save” button.

Existing Subscribers

If our email and/or newsletter is in your AOL Spam Folder, please open the email and then click the “This Is Not Spam” button. Next, please add “esupport@uk-cheapest.co.uk”, to your address book as described above.

Yahoo!

New Subscribers

You will need to set up a filter to redirect our emails and/or newsletters into your inbox:

  1. Open your mailbox and click on “Mail Options” (upper right hand corner).
  2. Select Filters.
  3. Click the “Add” link on the filters page.
  4. Update the “From Header” rule with the following two pieces of information: “contains” and “@UK-Cheapest.co.uk”.
  5. Click the “Choose Folder” pull-down menu and select “Inbox”. Pick the “Add Filter” button.

Existing Subscribers

If our emails and/or newsletters are ending up in your Yahoo! “Bulk Folder”, please open the issue and click the “Not Spam” button. Next, check to see if the address the email or newsletter was sent from is in your “Blocked Addresses” list. If you see “esupport@uk-cheapest.co.uk” on this list, select it and click the “Remove Block” button. Finally, please set up a filter as outlined above.

Microsoft Outlook

Please add our “from” address (for example: esupport@uk-cheapest.co.uk) to your Safe Senders list. Remember that you may receive messages from several UK-Cheapest.co.uk addresses, including esupport@uk-cheapest.co.uk and autobot@uk-cheapest.co.uk. To add us to your Safe Senders list:

  1. On the “Tools” menu, click “Options”.
  2. On the “Preferences” tab, click “Junk Email”.
  3. On the “Safe Senders” tab, click “Add”.
  4. In the “Add Address” field, enter “esupport@uk-cheapest.co.uk”.
  5. Click “OK”.

 

Plesk 12 – Setting Up Your Email

How to Setup Email Services for your Web Site

Screen Shot 2015-06-03 at 12.28.22Your Web Hosting Service comes equipped with the very latest in email technology. It’s very easy to use if you use the RoundCube Webmail service as you do not need to configure or install anything.

However, many clients prefer to use their own local email client and for this reason we have created a number of setup guides for the most popular applications.

Microsoft Outlook

Microsoft Outlook Express

Mozilla Thunderbird

Apple Mail

Apple iPhone or iPad

Email Port Settings