UKC

Getting BadMailFrom Error: Cannot Send Email

emailHave you triggered the BadMailFrom Spam Trigger?

If you are getting BadMailFrom message when trying to send email then one of the following has happened:
  1. You have sent a large number of emails from an account and the recipients have marked some of this email as SPAM
  2. Your account has been hacked and a spammer is sending emails from your account

The BadMailFrom filter stops SPAM before it gets ‘too’ serious. The filter is automatically removed after a short period of time. If the problem persists the lock will be in place for a longer period.

The recommended actions you should take are:

  • Ensure you are sending emails only to recipients that are expecting the email
  • If you are sending to a large number of recipients try spreading out the mailshot (over a number of hours or days)
  • If you did not send a quantity of outgoing mail then change your mailbox password straight away.
It is not possible for our Support Staff to reset the BadMailFrom trigger. Simply await it to reset. The trigger does not affect incoming mail.

Apple Mail Cannot Send Emails

emailSMTP Send Problems with Apple Mail

If you are having problems with Apple Mail SMTP using IMAP, ensure you are using the following settings:

Mail > Preferences > SMTP > Edit SMTP Server List > Advanced

Automatically detect and maintain account settings: No
Port: 587
Use SSL: No
Authentication: MD5 Challenge-Response
Allow insecure authentication: Yes

For more information: How to setup Apple Mail

Special Rules for .ltd.uk Domain Names

uk-nominetNominet Rules for .ltd.uk Domain Registration

To register .ltd.uk domain names there are special rules set out by Nominet and so these registrations are always manually processed by Nominet.

http://www.nominet.org.uk/uk-domain-names/about-domain-names/uk-domain-subdomains/second-level-domains

.ltd.uk Rules state “The name shall correspond exactly to the registered name save for characters not in the “allowable” set which shall be interpreted as below and the “reserved” words. Where the definite article appears as the first word of the name it may be omitted“.

This means that you can register “MyLimitedCompanyName.ltd.uk” but most likely not “mlcn.ltd.uk” as this does not reflect exactly your Ltd company name.

If you submit a registration for a .ltd.uk domain name please do submit a ticket advising us of your EXACT limited company name and company registration number OR let us know if we should modify the .ltd.uk domain name to match your Limited Company name and resubmit your registration to Nominet.

If you have already ordered a .ltd.uk domain name then your domain name will show as “Cancelled” until we submit the additional information to Nominet and have your registration successfully complete.

How to Create Glue records for .UK Name Servers

uk-nominetCreating Glue Records for Nameservers

When changing a .UK domain to use nameservers based on that domain you also need to provide the IP addresses of the nameservers (which need to be different), these form the GLUE records which hold it together.

eg:

dns1.mydomain.co.uk -> 123.45.6.78
dns2.mydomain.co.uk -> 123.45.6.79

If you can provide your nameservers and IP addresses we can action this change for you. Contact the Helpdesk and submit a ticket with the relevant details.

How to Change Registrant of .UK Domain

uk-nominetChanging Ownership of a .UK Domain Name

Unfortunately Nominet do not allow registrars to change the “Registrant” field, ie. domain owner. We can change all other details pertaining to the domain name.

To change the “Registrant”, you must contact Nominet directly as they themselves perform all changes of this type. You can contact Nominet using the details below:

http://www.nominet.org.uk/registrants/maintain/transfer/

Telephone: +44(0)1865 332244 (Lines open 8am - 6pm)
Email: nominet@nominet.org.uk
Fax: +44(0)1865 332288

If you have any problems do not hesitate to contact us.