Web Hosting

How do I upgrade to the latest hosting features?

Re: Upgrade features on Plesk to latest offering

The range of features on offer today may be more than when you purchased your account. There is no need to lose out. This is not a new customers only offer.

We are now offering more hosted domains on all accounts to new cutomers however if you are an existing customer, don’t worry – you can upgrade to the latest offering for free!

Here is what you need to do:

  • Look at the Hosting page for your plan current feature list
  • The multiple domain allowances have increased for all accounts
  • The database allowances have in some cases been reduced
  • Log a ticket with the Helpdesk asking for a “feature update”
  • Include your clientXXXXX Plesk login within the ticket for a fast upgrade
  • Your existing data will not be affected and will remain intact

If you provide the correct clientXXXXX ID and your domain name from the outset in your ticket, your upgrade may be completed within an hour. The ticket will be updated once the upgrade is complete.

Cheap Web Hosting – How to use your web hosting account

Re: What to do with your new web hosting account

  1. Login to your Plesk Control Panel to gain access to all the features and resources provided with your account.
  2. Set up your first email address and start using email services with your domain
  3. Start collecting web visitor statistics and monitor visitors activity around your site
  4. Launch more sites with multi domain hosting to get the most from your web presence
  5. Install and Connect FileZilla FTP to upload files to your personal web space
  6. Install a Web Application such as WordPress and get a professional site online straight away

You are now well on the way to making the most of your new hosting account. For further information and advise search the knowledgebase or contact the Helpdesk.

What is a dedicated server?

If your site becomes too busy for shared hosting or VPS, you may need your own dedicated server.

A dedicated server is a server whose resources are entirely dedicated to your site. None of the server resources are shared with any third parties.

Usually the maintenance of a dedicated server is your responsibility however some hosts offer managed dedicated server solutions – at a price.

You will need a dedicated server if your site becomes very busy and the resource requirements are greater than that provided by a shared hosting service.

What Is Shared Hosting?

Shared hosting explained

Shared hosting gives each customer a separate hosting account on a professionally managed server

Several customers use the server’s underlying resources, while each account has its own websites, files, databases and mail settings. It is a practical, affordable choice for many small-business websites that do not need a dedicated server.

Compare Shared HostingCheck if it fits
MANAGEMENTPlesk ObsidianYour own control panel account
BUILDERSSiteJet and WordPressIncluded website routes
BEST FORSmall business websitesDefined plan allowances

What is shared on a shared hosting server?

The server hardware, operating system and overall platform are shared. UKC operates that platform, while Plesk separates customer accounts and applies the allowances of each hosting plan. You manage your own website content, software and users.

UKC manages the platform

UKC maintains the server, operating system, Plesk service and shared infrastructure.

You manage the website

You control the site’s content, applications, passwords, updates and account-level backup choices.

Resources have fair limits

Each plan defines website, storage, mailbox, database and other allowances. Shared hosting is not unlimited computing power.

Accounts remain separate

Customers do not normally see one another’s files or Plesk accounts. Security still depends on strong passwords and maintained software.

Is shared hosting right for your website?

Usually a good fitAsk before ordering
Brochure and service-business websitesApplications needing unusual server software or administrator access
Small WordPress websites and blogsConsistently high processing or memory workloads
SiteJet websites, landing pages and portfoliosLarge databases, intensive imports or specialist background tasks
Small organisations needing a website and emailProjects with strict isolated-infrastructure or compliance requirements

Which tools are included?

Plesk Obsidian

Manage domains, files, databases, email, DNS, certificates, backups and applications from the browser.

SiteJet Website Builder

Create and edit a responsive multi-page site visually. SiteJet is included with every current shared hosting plan.

WordPress Toolkit

Install and manage WordPress, plugins, themes, updates and common security settings.

SSL and Imunify

Use eligible Let’s Encrypt certificates for HTTPS and Imunify tools to help detect malicious website files.

Email and databases

Create the mailbox and database resources allowed by the selected plan.

Backup options

Configure backups in Plesk. UKC also maintains server-side backups and can help with account-specific restore requests.

How should you compare shared hosting plans?

  1. 1
    Count the websites

    Include live sites, development sites and any additional domains that need separate hosting.

  2. 2
    Estimate storage

    Allow for website files, databases, logs and email rather than using only the current website size.

  3. 3
    Count mailboxes and databases

    Check the plan allowance against the addresses, WordPress installations and applications required.

  4. 4
    Check the complete price

    Review the current monthly price, renewal basis, VAT and included features on the live hosting page.

Shared hosting questions

Will another customer slow down my website?

Shared platforms use controls and account limits to keep service fair. Performance can still depend on your plan, website software, caching and workload. If requirements grow, review usage and upgrade before the account becomes constrained.

Is shared hosting the same as a website builder?

No. Hosting is the platform. SiteJet and WordPress are ways to build a website on that platform. UKC includes SiteJet with every current shared plan.

Do I get root or server administrator access?

No. Shared hosting provides account-level Plesk access. Server administration remains with UKC.

Can I host more than one website?

That depends on the selected plan’s website allowance. Compare all four current plans before ordering or upgrading.

Ready to choose a plan?

Match the plan to your websites, storage, mailboxes and databases

Start with enough capacity for normal growth, then monitor usage in Plesk and upgrade when your needs change.

Compare Shared HostingAsk UKC Support

WordPress Error: Unable to create directory /wp-content/uploads/

Re: Wordpress Error: Unable to create directory /wp-content/uploads/

To resolve errors uploading to WordPress eg. new themes, please try the following steps:

  • In WordPress Settings/Media (or Settings/Miscellaneus depending on your version) change upload folder from “/wp-content/uploads” to “wp-content/uploads” – ie. remove the leading forward slash.
  • Set wp-content to 775
  • Set wp-content/uploads to 777

That should solve the problem.