Why was my account automatically suspended?

Your hosting account may receive automatic suspension if you:

  • Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
  • Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
  • Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
  • Run any software that interfaces with an IRC (Internet Relay Chat) network.
  • Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
  • Participate in any file-sharing/peer-to-peer activities
  • Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
  • Run cron entries with intervals of less than 15 minutes
  • When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”)

What are the resource usage limitations?

Hosting space is intended for normal use only, and is limited to Web files, active e-mail and content of the hosted Web sites, not for storage (whether of media, e-mails, or other data).

Hosting space further may not be used as offsite storage of electronic files, electronic mail or FTP hosts. You are responsible for removing any files, e-mails or other data which do not meet these requirements, and for adhering to any usage requirements or limits allocated to your account(s).

Failure to do so may result in removal and deletion of such materials (including without limitation files and e-mails), and/or in discontinuation of your services or account, which actions we may take in our sole discretion.

Who is responsible for backup of my data?

Re: Should I backup my data?

As a hosting service provider we naturally perform regular system backups of our servers in order to protect your data against catastrophic hardware or software failure on our servers.

Whilst these backups are required for our peace of mind, they do not replace your own backups. Our system backups are intended for catastrophic server failures only.

Reasons you should make your own backup:

  • Protect yourself from disgruntled employees
  • So that you can restore in the event your gets hacked
  • So you can restore in the event that you forget to renew your hosting account
  • To protect yourself from site editing errors
  • To protect yourself from malfunctioning CMS upgrades
  • Protect you from changes you make to your site
  • If your data is important, back it up

If the server crashes it’s our problem and we will do our best to use our in-house data and disaster recovery processes minimise and/or eliminate data loss.

If you lose data for any other reason other than server failure you will need your own backups in order to restore your data.

Why can’t I PING my website?

Re: I can’t ping my website

You can usually ping your website such as “ping mydomain.com’ which will reveal the IP address of your site and that the server is responding.

Unfortunately this can also be used by hackers to find potentially hackable sites and servers.

For this reason our firewalls block all ICMP PING requests.

What is multi domain hosting?

Our multi domain hosting packages are perfect for clients who need to manage more than one website.

Most hosting providers only allow you to host one domain name with each hosting account. Our multi domain hosting accounts allow you to share the resources of your hosting account with other domains.

This in effect means you can host entirely separate websites without purchasing extra web hosting accounts.

For instance. If you have a web hosting account with 5GB webspace and your account supports up to 5 hosted domains, then you can share this resource between your domains by creating 5 totally separate websites with a webspace allowance of 1GB each. You do not need to split the resources equally.