Support

Plesk – Change Email Password from Command Line

How to Change Plesk Mailbox Password from SSH Console

If you are in a hurry to change a Plesk Mailbox Password then the official route of going through the Plesk Control Panel, finding the account, drilling in to mailboxes can take some considerable number of mouse clicks. However, if you are comfortable with the server console then you can do it in an instant as below:

/usr/local/psa/bin/mail -u mailbox@domain.co.uk -passwd NwPsWrd3

Premature end of script headers

Timeout received during file upload/downloads using Plesk 11

During extended uploads or download you are getting an Internal Server Error, the error_log looks like this:

[Mon Mar 04 08:12:58 2013] [error] [client 19.149.54.29] Premature end of script headers: index.php, referer: http://www.site.co.uk

If you are running PHP as FastCGI you may want to look at the parameters in this file:

# vi /etc/httpd/conf.d/fcgid.conf

FcgidIdleTimeout 30
FcgidProcessLifeTime 30
FcgidMaxProcesses 20
FcgidMaxProcessesPerClass 8
FcgidMinProcessesPerClass 0
FcgidConnectTimeout 30
# FcgidIOTimeout 45
FcgidIOTimeout 240

Usually a tweak of the FcgidIOTimeout resolved the problem.

Don’t forget to restart Apache afterwards.

How to use your domain name with Moonfruit.com

Connecting your Domain Name to Moofruit.com DNS

It is easy to connect your domain name to Moonfruit. We need to delete two DNS records and then add two records. Then wait the usual up to 24 hours DNS propagation time although it’s usually much sooner.

  1. Login to the Client Portal
  2. Select My Domains > domain.co.uk > Manage Domain > Parking Tools > DNS Manager
  3. Delete the “@ A 109.75.164.106” DNS Record
  4. Delete the “WWW A 109.75.164.106” DNS A Record.
  5. Add “WWW CNAME cdn.sitemakerlive.com.” DNS CNAME Record
  6. Add “@ A 146.101.249.107” DNS A Record

Your DNS records should look as below:

Register Domain Names to use with Moonfruit


Categories DNS

Parallels Plesk Panel Lifecycle Policy

Parallels Plesk Panel Versions

The currently supported Parallels Plesk Panel versions are:

  • Parallels Plesk Panel 11
  • Parallels Plesk Panel 10
  • Parallels Plesk Panel 9

Lifecycle Policy:

  • A major version is defined as any change in the first number of the version number. For example, Plesk 9 and Plesk 10 are different major versions whereas Plesk 10.2 and 10.3 are not different major versions.
  • Parallels will always provide software patches and accept technical support requests for the latest Parallels Plesk Panel major version and the immediately preceding major version.
  • Each major version will be fully supported for at least a period of four (4) years after release.
    • Extended Support: After this 4 year period, the product will no longer be available for new purchases and will continue to receive patches only for critical issues. This will last for a period of six (6) months.
    • End-of-Life: Once the Extended Support period is over, the product will no longer receive further development and technical support requests will no longer be accepted.
  • In order to ensure stable operation, it is required to be on the latest update / patch within a major version. For example, this means the latest 9.5.x version in the Plesk 9 series, the latest 10.4.x in the Plesk 10 series, or the latest 11.0.x in the Plesk 11 series.
  • Support for a particular instance is also dependent on using a currently supported operating system. This policy is described in the relevant section below.
  • Even for unsupported instances, Parallels will continue to accept technical support requests that are related to updating to a supported version or environment.

The below tables describe when specific versions of Parallels Plesk Panel will enter the Extended Support phase and when patches / support will no longer be available for them. If affected by one of the below dates, customers are encouraged to upgrade to a supported Parallels Plesk Panel version.

Version Lifecycle Dates:

Product Released Extended Support End of Life & Support
Parallels Plesk Panel 11 June 13, 2012 June 13, 2016 December 13, 2016
Parallels Plesk Panel 10 November 3, 2010 November 3, 2014 May 3, 2015
Parallels Plesk Panel 9 December 9, 2008 December 9, 2012 June 9, 2013
Parallels Plesk Panel 8 September 20, 2006 March 1, 2012 September 1, 2012
Parallels Small Business Panel* November 3, 2009 August 1, 2011 July 1, 2012
Parallels Plesk Panel 7 and earlier February 10, 2004 n/a January 1, 2012