Support

DKIM Support Now Available in the Client Area DNS Manager

We’re pleased to announce that you can now add DKIM (DomainKeys Identified Mail) records directly through the Client Area DNS Manager for all parked domains.

What is DKIM?

DKIM is an industry-standard email authentication system that helps protect your domain name from being used for spam or phishing. It works by digitally signing outgoing messages so that receiving mail servers can verify they were genuinely sent from your authorised mail source.

When DKIM is active:

  • Your emails are less likely to be marked as spam
  • Recipients can trust that messages really came from you
  • Your domain reputation and deliverability improve

How it Works

Every DKIM setup uses two keys:

  • A private key, stored safely on the mail server that sends your messages
  • A public key, published in your domain’s DNS as a TXT record

When an email is sent, your mail server signs it with the private key. The receiving system checks that signature using the public key in your DNS.

Adding DKIM in the Client Area

If your mail service (for example Google Workspace, Microsoft 365, or your own server) provides you with a DKIM record, you can now publish it in just a few clicks.

  1. Log in to your Client Area at https://www.uk-cheapest.co.uk
  2. Go to Domains → Manage Domain → DNS Manager
  3. Add a new TXT record
    • Host/Name: the DKIM selector (for example, default._domainkey)
    • Value: the full DKIM record starting with v=DKIM1; k=rsa; p=…
  4. Save changes and allow a few minutes for DNS to update

Once published, your mail provider’s DKIM checks should confirm that your domain is correctly authenticated.

Frequently Asked Questions

1. Do I need to set up DKIM for my domain?

If you send email using your domain name, yes – DKIM is strongly recommended. It helps protect your domain’s reputation and improves email delivery by verifying that messages weren’t altered in transit.

2. Where do I get my DKIM record?

Your DKIM record is generated by your email provider or mail server. For example, Google Workspace, Microsoft 365, or your web hosting control panel will each provide a v=DKIM1; p= record that you can copy and paste into your DNS Manager.

3. How long does it take for DKIM to start working?

Once you add your DKIM record, it can take anywhere from a few minutes to a few hours for DNS propagation. After that, emails sent from your domain should show as “signed” when checked by online DKIM testers.

4. Can I use DKIM on a parked domain?

Yes. Even if your domain is parked, you can add DKIM records in advance or if you’re routing mail through another system. This is especially useful for protecting your brand from spoofed messages.

5. What if my DKIM record doesn’t validate?

Check that your record is added as a single TXT entry, with no extra spaces, quotes, or missing characters. If you’re unsure, open a support ticket – our team will review your DNS record and help you get it verified.

Need Help?

If you’re unsure which DKIM record to use or your provider’s verification fails, open a support ticket and our team will review your DNS settings for you.

Tip: It’s normal to paste a DKIM record generated on another mail system into your DNS – just make sure it’s copied exactly as provided.

For further guidance, visit your email provider’s DKIM documentation or contact us anytime through the Client Area Support Centre.

Introducing PingSentry: Complete Website Protection for Your Business

Your website is the digital front door to your business. But what happens when that door closes and you don’t even know it?

PingSentry is a comprehensive website monitoring service designed specifically for businesses like yours – offering uptime monitoring, SSL certificate protection, and domain expiry alerts all in one simple dashboard.

Why Your Business Needs Website Monitoring

Every minute your website is down costs your business money, trust, and customers:

  • Lost Sales: The average small business loses $200 per hour during downtime
  • Security Warnings: Expired SSL certificates trigger “Not Secure” browser warnings, causing customers to abandon their carts immediately
  • Domain Disasters: An expired domain means your website, email, and business identity can disappear overnight – or worse, be stolen by domain squatters

Three Essential Monitors Every Business Needs

1. Uptime Monitoring

  • Checks your website every minute, 24/7
  • Instant email alerts the moment your site goes down
  • See your complete uptime history at a glance
  • 99.9% of downtime caught within 60 seconds

2. SSL Certificate Protection

  • Monitors SSL certificate expiry dates
  • Alerts you 30 days before certificates expire
  • Supports custom SSL ports (Plesk, cPanel)
  • Protects your revenue, reputation, and Google rankings

3. Domain Expiry Alerts

  • Tracks domain expiration dates automatically
  • Multiple reminder alerts so you never forget
  • Works for .com, .co.uk, and 100+ TLDs
  • Prevents costly domain loss and squatting

Setup is Ridiculously Simple

  1. Add Your Website – Enter your URL (takes 30 seconds, no code required)
  2. We Monitor Everything – Automated checks run 24/7 across all three critical areas
  3. Get Instant Alerts – Receive email notifications the moment something goes wrong

No IT team required. No plugins. No complicated setup.

Pricing That Makes Sense

Free Forever Plan

  • 5 monitors
  • 5-minute checks
  • Email alerts
  • 1 public status page
  • Perfect for single-website businesses
  • No credit card required

Join Thousands of Businesses Already Protected

PingSentry is trusted by small businesses worldwide to keep their websites online, secure, and accessible. Our customers have prevented countless hours of downtime and protected millions in revenue.

Start protecting your business today – it takes just 2 minutes to set up, and our Free plan never expires.

👉 Get Started with PingSentry (Free, no credit card required)

Questions? Visit our help center at pingsentry.co/help or reach out to our support team

Custom Domain Email: Mailbox Setup and Hosting Guide

Custom domain email explained

A proper domain mailbox lets you send and receive as you@yourdomain.co.uk

Choose a mailbox when you want to send and receive as you@yourdomain.co.uk. Choose forwarding when you only want incoming messages passed to an inbox you already use.

Open My DomainsMailbox or forwarding?
IDENTITYYour domainProfessional addresses
ACCESSIMAP and webmailUse multiple devices
SECURITYTLS and authenticationProtect the connection

Which email option do I need?

OptionReceives mailSends as your domainBest for
Email ForwardingSends incoming messages to another inboxNoReceiving at your domain without another inbox to manage
Custom Domain EmailStores messages in its own inboxYesOne everyday business mailbox
Business Email HostingStores messages in several mailboxesYesA business that needs several addresses or email domains

What you need to set up a domain mailbox

1

Your registered domain

The domain must remain renewed and connected to the email service. UKC handles this connection when you add Custom Domain Email to a parked UKC domain.

2

A mailbox and password

Buy and manage Custom Domain Email from the domain control centre. Use the full email address as the username and keep the password private.

3

The settings below

Copy the server name, port numbers and security choices into your email app. Use your full email address as the username.

Settings to copy into your phone or computer

Use webmail.ukc.uk whenever the app asks for the incoming server or outgoing server. You can also visit that address in a browser to read and send email without setting up an app.

ServiceServerPort and security
IMAP incomingwebmail.ukc.uk993 with SSL/TLS – recommended
SMTP outgoingwebmail.ukc.uk587 with STARTTLS – recommended
SMTP alternativewebmail.ukc.uk465 with implicit TLS
POP alternativewebmail.ukc.uk995 with SSL/TLS

Use the complete email address as the username. If the app asks whether the outgoing server requires authentication, choose Yes and use the same email address and password.

Choose an email application setup guide

Choose a Custom Domain Email plan

Basic

1 GB storage

A straightforward mailbox for lighter use.

Standard

5 GB storage and spam protection

More capacity with additional filtering.

Pro

10 GB storage and priority support

More capacity for heavier mailbox use.

Prices exclude VAT and can change. Check the domain control centre for the current price and total before ordering.

Good habits for business email

Keep the domain connected

Do not change email DNS records unless you know why the change is needed. These records tell other mail systems where to deliver messages and help them recognise genuine email from your domain.

Send responsibly

Use accurate sender details, do not buy mailing lists and investigate repeated delivery failures. These habits help protect your domain’s sending reputation.

Use IMAP on your devices

IMAP keeps the same messages and folders on your phone, computer and webmail. Your outgoing mail also needs to sign in with the full email address and password.

Keep important records

Seeing the same email on several devices is not a separate backup. If messages must be kept for business or legal reasons, export or archive them somewhere independent.

Questions about custom domain email

Do I get email just by registering a domain?

A UKC domain includes email forwarding tools. A mailbox that stores and sends messages is a separate email or hosting service unless the selected product says otherwise.

Can I use Outlook, Apple Mail or a phone?

Yes. Use the account’s secure IMAP and SMTP settings. The exact server hostname should match the certificate presented by the service.

Can I keep Gmail as my inbox?

You can forward incoming mail to Gmail. To send as your domain reliably, use a Custom Domain Email mailbox or another proper outgoing-mail service.

Ready for a business address?

Choose the mailbox service that fits how you work

Review the current storage, mailbox and billing details before ordering.

Open My Domains

Lost Access to Your Account?

If you’ve lost access to your UK Cheapest account – whether due to forgotten login details, a changed email address, or a problem with two-factor authentication (2FA) – don’t worry. We’re here to help you regain access as quickly and securely as possible.

What To Do If You Can’t Log In

If you’re unable to access your account for any reason, please open a support ticket using our Create New Support Request form. This option is designed for clients who:

  • No longer have access to their email address
  • Can’t receive 2FA codes
  • Have forgotten their login details
  • Are locked out for any other reason

How It Works

  1. Go to the Create New Support Request page.
  2. Fill in the required details – be sure to include as much information as possible about your account (such as domain names, old email addresses, or past invoice numbers).
  3. Submit the form to reach our helpdesk team.
  4. You’ll receive a reply via email, even if the email address isn’t currently linked to your account.

Our support team may ask for additional verification to ensure your account remains secure. Once verified, we’ll help you restore access or update your login credentials.

Keeping Your Account Secure

We take account security seriously. That’s why identity verification is required before any changes can be made. Your patience and cooperation help protect your services from unauthorised access.

Need help now? Submit a support request here »

Are you still running your website on PHP 7.x or 8.0?

If your website is still running on PHP 7.x or 8.0, it’s time to take action. These versions are no longer supported and no longer receive security updates, which means your site could be vulnerable to attacks and compatibility issues.

The minimum safe version today is PHP 8.1, but for the best performance and long-term security, you should be using PHP 8.2 or 8.3.

Benefits of upgrading:

• Improved speed and performance
• Enhanced security features
• Full compatibility with modern software and frameworks

Not sure which version your website is using, or how to upgrade? Feel free to get in touch or leave a comment.